FAQ's

I want to return my purchase! What do I do?
To start a return, please reach out to support@vibingminds.com. If your return is accepted we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For more information about our Refund Policy, click here.

I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on is live and reflects what is in stock at that very moment. Placing an item in your shopping cart does not guarantee your right to purchase that item and until you complete the checkout process, another customer may purchase the same item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

What forms of payment do you accept?
We currently accept PayPal, Visa, MasterCard, Discover, American Express, Diners Club, Google Pay, Facebook Pay, and Shop Pay for all orders. *After Pay coming soon!

What can cause my order to be delayed?
If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to access certain shopping features. For more information about how we use cookies, See our Privacy Policy.

Are there any benefits to having an account with you?
When you have an account on Vibing Minds, you will have access to the following information:
Account Information
Order History
Process a Return
Wish List
Email Subscriptions
Coupons and Gift Certificates
Order Status

Please feel free to contact us with any questions not covered here and we will get back to you within 24 hours.